Support
Contact Us
Feemo Support is here for free!
- Marketing Inquiries
Marketing, promotion, reviews, contact:yaya@feemovape.com
- Media Inquiries
Press Release, Media Interview, contact:yaya@feemovape.com
- Wholesale Inquiries
Any wholesale or retailer inquiries, contact:saiun@feemovape.com
- Purchasing Order
Any problem about your online store order, please contact:saiun@feemovape.com
- Vape Shop
To benefit from free product trials & merchandise, sponsorships, marketing company, join the largest vape shop community, contact: saiun@feemovape.com
- Anti-counterfeiting
To report fake Vaporesso products, please contact:yanny@feemovape.com
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Warranty
To claim your warranty, please contact:saiun@feemovape.com
* If you need to cancel an order, inquire about an order, or require warranty after purchasing, please contactsaiun@feemovape.com directly.
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Company
Guangdong Yishitu Electronic Technology Co.Ltd
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Phone
+86-0769-87008939
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Working Time
Monday to Friday
9:00-18:00(GMT+8) -
Address
Building A, No.21,Quanxing Street, Quantang Community, Liaobu Town, Dongguan City, Guangdong, China
FAQ?
Product Inquiry
1.What should I do if the device doesn’t fire?
• Please check if the fire button is stuck.
• Please check if the electrodes on the pod and device have any grime.
• Please perform a charging test to see if it's a dead battery.
• Please refer to the user manual of your device, and check the status of the LED indicator to see if there is a short circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to a recheck of 1-4 items.
• The internal components are damaged due to dropping the device or water into the device, resulting in a failure to power on the device.
2.What should I do if the device can’t be charged?
• Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device.
• Please check if the LED indicator on the device is normal during charging, please refer to User Manual.
• If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.
• Please charge with recommended adaptor and charging cable from a reputable company.
3.What should I do if it tastes burnt?
Please replace a new pod or a new coil, and it is not recommended to continue to use it.
There are usually several situations that will cause the atomizer core to have a burnt smell——
• The pod/coil reaches its maximum lifespan.
• Abnormal use and dry burning are prone to burning, for example if the liquid has been exhausted and continuous to be used, it will be prone to burning.
• Please prime the coil before using the device and then wait for about 5 minutes, or it will be prone to burning.
4.Attention for the device
• Please keep away from flammable and explosive materials.
• Please keep away from water or other liquids.
• Please do not store with hard objects to avoid scratching of the product.
• Please do not disassemble the product without authorization.
Product Inquiry
1.How can i become your wholesaler or distributor?
Please contact us via email
saiun@feemovape.com
Or please click our contact information to communicate immediately
2. FEEMO's warranty and return policy?
For safety and sanitary purposes, on the following items will Not covered by warranty:
• Opened or used, and therefore Non-returnable: e-liquid, open cartridges, replacement coils, drip tips, replacement glasses, atomizers and rechargeable batteries.
• If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund.
• Artificial damage and problems caused by misuse are not covered by warranty.
• Any hardware cracking, modification is at your own risk, it will void the warranty.
• If the product happens to be faulty at the time of arriving, please inform us immediately prior to using it.
How To Submit Your Warranty
You can contact our service team click here
Information Needed
The following information Needs to be provided when submit a warranty claim
Proof of purchase
• Product name and quantity
• Serial number and Security code (With picture)
• Defective description
• Defective Video or pictures
3.What is the payment method of FEEMO official sales platform?
• We accept payment by credit card and bank transfer
• AND we guarantee this is a 100% secure payment method
• For more information, please send to the customer service email: saiun@feemovape.com